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Payment Policies

About Our Policies

At Live Oak, our goal is to keep communication open and provide support to all our valued customers.

If you have any questions or concerns about our policies, please feel free to contact our Customer Service Team. We are here to help you every step of the way!

Customer Service Numbers:

Overdue Payments Policy

Beginning July 1, 2024, Live Oak will begin implementing late fees on past due balances.

Here’s what you need to know:

  • Late fees will be charged at a rate of 1.5% of the past due balance, subject to a minimum late fee charge based on the service provided.
  • Balances are considered past due if not paid by the due date on your invoice.
  • For unpaid invoices 15 days past due: Our Collections Specialist will send a friendly reminder letter to prompt you to settle any outstanding balances.
  • For unpaid invoices 30 days past due: You will receive a second notice informing you that your service is subject to suspension unless payment is received within ten days.
    If service is suspended due to unpaid balances: In order to reactivate your service, you will need to pay a reinstatement fee of $50.00 and settle all open balances.
  • Depending on the service, you may also be required to pay for the next service period in advance.
  • Balances on suspended accounts may be referred to a third party for collection.

Autopay and Digital Payment Policies and Savings

Never worry about payment deadlines again with autopay! It’s easy to sign up for monthly, quarterly, or yearly payments.

  • Receive a one-time $10.00 credit when you sign up for autopay for the first time for your services!
  • Online payments via credit or debit card are subject to a 3.5% convenience fee to allow us to offset the costs of processing and defray credit card expenses.

To sign up for Autopay:

  • Log in to your account
  • On the home welcome page, select “Manage Pay Accounts”
  • Select “AutoPay”

Tip: To log in to your account, you’ll need your customer number, which can be found on your most recent invoice.

Autopay_01

Paper Invoice Policy and Fees

  • Beginning July 1, 2024, a $5.00 administrative fee per paper invoice will go into effect.
  • See below on how you can avoid this fee by going paperless!

Paperless Invoice Policy and Savings

Reduce paper waste and avoid future administrative fees by signing up for email invoices today!

  • Customers who sign up for paperless billing will receive a $5.00 waiver per invoice administration fee.
  • Invoices will be sent to the email we have on file if you choose paperless billing.
  • Customers who choose to continue receiving paper invoices are subject to a $5.00 administrative fee per paper invoice, effective July 1, 2024.

To go paperless:

  • Log in to your account
  • On the home welcome page, select “Manage Paperless”
  • Select “Email Invoice”
Paperless

Questions?

If you have any questions or concerns about our policies, please feel free to contact our Customer Service Team. We are here to help you every step of the way!

Customer Service Numbers: